This Anti-Money Laundering and Know Your Customer Policy ("Policy") sets out the obligations of Igloo Ventures SRL ("we", "us", "our"), the operator of Goldenpanda at goldpandacasino.fr, in relation to the prevention of money laundering, terrorist financing, and related financial crime. Goldenpanda operates under Licence No. ALSI-1423 l 1005-FI2 issued by the Government of the Autonomous Island of Anjouan, Union of Comoros, and is committed to full compliance with all applicable regulatory requirements under that licence. All customers of goldpandacasino.fr are subject to this Policy.
Money laundering is the process by which the proceeds of criminal activity are disguised to appear as legitimate funds. Terrorist financing involves the provision or collection of funds intended to support terrorist acts or organisations. Both represent serious threats to the integrity of the financial system and to the safety of society at large.
Goldenpanda does not permit its platform, payment infrastructure, or promotional systems to be used for money laundering, terrorist financing, or any other form of financial crime. This Policy establishes the framework through which we identify, assess, and mitigate those risks — through customer due diligence, ongoing monitoring, staff awareness, and prompt reporting of suspicious activity.
This Policy applies to all employees of Igloo Ventures SRL, all agents acting on our behalf, and all customers registered at goldpandacasino.fr.
Goldenpanda operates pursuant to Licence No. ALSI-1423 l 1005-FI2 granted by the Government of the Autonomous Island of Anjouan, Union of Comoros. Our AML and KYC procedures are designed to satisfy the requirements imposed by that licensing authority and to reflect internationally recognised standards, including the recommendations of the Financial Action Task Force (FATF). Where other applicable laws or regulations impose more stringent requirements, those requirements shall prevail.
Igloo Ventures SRL maintains a designated Compliance function responsible for overseeing the implementation of this Policy, reviewing its adequacy at regular intervals, and ensuring that all relevant staff receive appropriate training.
Goldenpanda adopts a risk-based approach to AML and KYC. This means that the level of due diligence applied to any individual customer or transaction is proportionate to the assessed level of risk that customer or transaction presents. Factors we consider when assessing risk include, but are not limited to:
Customers identified as presenting a higher risk will be subject to Enhanced Due Diligence (EDD) measures as described in Section 6 of this Policy.
Before a customer may access the full functionality of goldpandacasino.fr — including making withdrawals and, in certain circumstances, deposits beyond specified thresholds — we are required to verify their identity. This process is known as Customer Due Diligence (CDD). We may request CDD documentation at the point of registration, at the time of a first withdrawal request, or at any point during the customer relationship where our risk assessment deems it appropriate.
Customers are required to provide satisfactory evidence of their identity. Acceptable documents include:
Documents must be clear, legible, undamaged, and not expired. All four corners of the document must be visible. We may request both the front and reverse of any identity document where applicable.
Customers are required to confirm their residential address. Acceptable documents include:
P.O. Box addresses are not accepted as proof of residential address.
To prevent fraudulent use of third-party payment instruments and to support our AML obligations, we may require customers to verify the payment methods they use on goldpandacasino.fr. This may include:
Goldenpanda operates a strict policy that withdrawals must be returned to the same method used for the corresponding deposit. This "first in, first out" approach reduces the risk of funds being diverted through unverified channels.
We endeavour to process KYC documentation promptly. During any period in which verification is outstanding, we reserve the right to restrict access to withdrawal functionality and, where appropriate, to limit deposit activity. Customers are encouraged to submit documentation proactively in order to avoid delays when they wish to withdraw funds. The minimum withdrawal amount at goldpandacasino.fr is €25, and withdrawals will not be processed until all applicable verification requirements have been satisfied.
Goldenpanda strictly prohibits access to its platform by persons under the age of 18. Age verification is conducted as part of the standard KYC process. Where there is any doubt as to a customer's age, access to deposits, gameplay, and withdrawals will be suspended until satisfactory proof of age has been provided. Any winnings accrued by a customer who is subsequently found to be underage will be forfeited, and the relevant account will be permanently closed. We take the protection of minors seriously and support parental control tools as part of our broader responsible gaming commitment.
Enhanced Due Diligence (EDD) is applied to customers or transactions that present a heightened risk of money laundering or terrorist financing. EDD may be triggered automatically by our monitoring systems or initiated manually by our Compliance team. Circumstances in which EDD will typically be applied include:
Where EDD is required, we may request one or more of the following in addition to standard CDD documentation:
We reserve the right to restrict or suspend account activity, including deposits, gameplay, and withdrawals, for as long as an EDD review is outstanding.
Where a customer's deposit volumes, withdrawal requests, or overall account activity suggest that the amounts being transacted are significant relative to what would be expected from a typical recreational player, Goldenpanda may request evidence of the customer's source of funds and/or source of wealth.
"Source of funds" refers to the origin of the specific funds being used for gambling activity. "Source of wealth" refers to the origin of the customer's total wealth — how they came to accumulate the assets they hold.
Customers are expected to cooperate fully and promptly with any such request. Failure to provide satisfactory documentation within a reasonable timeframe will result in the suspension of withdrawal processing and may result in account closure. Goldenpanda is not obliged to provide detailed reasons for any such request, as doing so could constitute "tipping off" under applicable AML legislation.
Our obligations under this Policy do not end at the point of customer verification. Goldenpanda conducts ongoing monitoring of customer accounts and transactions throughout the customer relationship. This monitoring is designed to identify:
Our monitoring systems operate in conjunction with the transaction limits applicable at goldpandacasino.fr. The minimum deposit is €20, the maximum deposit per transaction is €2,500, the minimum withdrawal is €25, the weekly withdrawal limit is €10,000, and the monthly withdrawal limit is €20,000 across all methods combined. These limits apply to all customers and are enforced through our payment processing infrastructure.
Where Goldenpanda identifies activity that gives rise to a suspicion of money laundering or terrorist financing, we are obliged to report that activity to the appropriate authorities. Such reports are made by our designated Compliance Officer in accordance with the requirements of our licensing authority and applicable law.
It is a serious criminal offence to "tip off" a customer — that is, to inform them that a report has been made or that they are under investigation. Goldenpanda staff are strictly prohibited from disclosing to any customer, or to any third party, that a suspicious activity report has been filed or that their account is subject to enhanced scrutiny. Customers should be aware that if we are unable to explain a restriction on their account in specific terms, it may be because we are legally prevented from doing so.
Customers wishing to contact our support team in relation to account matters may do so at [email protected].
Goldenpanda screens all customers against applicable international sanctions lists, including those maintained by the United Nations, the European Union, and other relevant bodies. This screening takes place at the point of registration and is repeated on an ongoing basis. Where a customer is identified as a sanctions target, or where there are reasonable grounds to suspect that funds are connected to a sanctioned individual or entity, the customer's account will be suspended immediately and the matter referred to our Compliance Officer for escalation to the appropriate authorities. We will not process any deposits or withdrawals in connection with a sanctioned party.
The following activities are strictly prohibited at goldpandacasino.fr and will result in immediate account suspension, forfeiture of funds where legally permissible, and referral to the appropriate authorities:
Goldenpanda's promotional offering — including the 200% welcome bonus up to €5,000 plus 50 Free Spins (subject to 35x wagering on the bonus amount), weekly 10% cashback on net losses, VIP cashback of up to 20%, Daily Fortune Spins, Daily Golden Spins, Bamboo Bonuses, Daily Missions, and the four-tier Golden Panda progressive jackpot — is intended exclusively for recreational players engaging in genuine gambling activity.
We actively monitor bonus usage for patterns indicative of abuse or potential money laundering. Customers whose bonus activity is inconsistent with genuine recreational play — for example, those who consistently wager only the minimum required to satisfy bonus conditions before immediately withdrawing, or who exhibit betting patterns designed solely to minimise variance rather than engage with the games — may be subject to enhanced review, bonus restriction, and account investigation.
The wagering requirement for the welcome bonus is 35x the bonus amount, with a 7-day clearance window. The maximum bet during bonus play is €5 per round, and Feature Buys are not permitted while bonus funds are active. These conditions exist in part to ensure that our promotional structures are not exploited in a manner inconsistent with their intended purpose.
All personal data and documentation collected by Goldenpanda in connection with our KYC and AML obligations is processed in accordance with applicable data protection law and our Privacy Policy. We collect this information solely for the purpose of meeting our regulatory obligations, protecting our customers, and safeguarding the integrity of our platform. KYC documentation is stored securely using SSL 256-bit encryption, consistent with the security standards applied across goldpandacasino.fr.
Customer data will be retained for as long as is required by applicable law and regulation, and will not be disclosed to third parties except where required by law, demanded by a competent regulatory or law enforcement authority, or where necessary for the purposes of processing a suspicious activity report.
All relevant personnel employed by or acting on behalf of Igloo Ventures SRL in connection with the operation of goldpandacasino.fr receive regular training on AML and KYC obligations. This training covers the identification of suspicious activity, the correct procedures for internal escalation and external reporting, the prohibition on tipping off, and the specific risk indicators relevant to the online gambling sector. Training records are maintained and reviewed as part of our ongoing compliance oversight.
Goldenpanda recognises that problem gambling and financial crime are not unrelated risks. Customers experiencing gambling-related harm may be more vulnerable to financial exploitation, and the patterns associated with disordered gambling can in some cases overlap with behaviours that are also relevant to AML monitoring. Our responsible gaming measures — including deposit limits, session controls, cooling-off periods, and self-exclusion — complement our AML framework by helping to ensure that all activity on the platform is conducted responsibly and transparently. Customers wishing to discuss responsible gaming options may contact us at [email protected].
This Policy is reviewed by the Compliance function of Igloo Ventures SRL at regular intervals and updated as necessary to reflect changes in applicable law, regulatory guidance, licensing requirements, or the risk profile of our business. The current version of this Policy is published at goldpandacasino.fr and supersedes all previous versions.
Questions or concerns relating to this Policy, including requests to understand the status of a KYC review, should be directed to our support team:
We aim to respond to all compliance-related enquiries as promptly as possible. Where a response is delayed or limited in its scope, this may be due to legal restrictions on the information we are able to disclose in connection with an ongoing review or report.
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