This Privacy Policy explains how Goldenpanda, operated by Igloo Ventures SRL ("we", "us", "our"), collects, uses, stores, and protects personal data when you visit or use goldpandacasino.fr. Please read this document carefully before registering an account or using our services. By using goldpandacasino.fr you acknowledge that you have read and understood this Privacy Policy.

1. Data Controller

The data controller responsible for your personal data is:

• Company: Igloo Ventures SRL
• Operating site: goldpandacasino.fr
• Licence: Anjouan ALSI — Licence No. ALSI-1423 l 1005-FI2, issued by the Government of the Autonomous Island of Anjouan, Union of Comoros
• Support contact: [email protected]

Any queries, requests, or complaints relating to the processing of your personal data should be directed to us at the support address above.

2. Scope of This Policy

This Privacy Policy applies to all personal data collected through:

• The goldpandacasino.fr website and its progressive web application (PWA);
• Account registration and the Know Your Customer (KYC) verification process;
• Deposits, withdrawals, and use of our cashier facilities;
• Participation in promotions, the VIP Club, and bonus programmes;
• Sports betting, casino games, live casino, and all other gaming activities available on the site;
• Communications with our customer support team;
• Cookies and similar tracking technologies placed on your device.

3. Personal Data We Collect

We collect and process personal data that falls into the following categories.

3.1 Registration and Identity Data

• Full legal name
• Date of birth
• Residential address
• Email address
• Phone number
• Username and password (stored in encrypted form)
• Nationality and country of residence

3.2 Identity Verification (KYC) Data

To comply with our licensing obligations and applicable anti-money laundering requirements, we are required to verify your identity before processing withdrawals and at other points during your account lifecycle. KYC documentation we may request includes:

• Government-issued photo identification (passport, national identity card, or driving licence)
• Proof of address (utility bill, bank statement, or equivalent document dated within the last three months)
• Proof of payment method (front/back of card, screenshot of e-wallet or cryptocurrency wallet, bank statement)
• Source of funds or source of wealth documentation where required by our compliance procedures
• Selfie or liveness-check image for identity matching purposes

Failure to provide requested KYC documentation may result in delays to withdrawals or, in serious cases, account suspension until verification is complete.

3.3 Financial and Transaction Data

• Deposit and withdrawal amounts, dates, and methods used (credit/debit cards, cryptocurrency, prepaid cards, bank transfers)
• Partial payment card details (we do not store full card numbers)
• Cryptocurrency wallet addresses used for deposits and withdrawals
• Transaction histories, wagering records, and account balance information
• Bonus and promotional activity, including wagering progress against bonus conditions
• VIP level, accumulated points, and cashback credits

3.4 Technical and Usage Data

• IP address and approximate geolocation derived from it
• Device type, operating system, and browser or PWA version
• Session logs, pages visited, games played, and time spent on site
• Crash and error reports
• Referral source and marketing attribution data

3.5 Communications Data

• Content of emails sent to or received from [email protected]
• Records of live-chat or ticket-based support interactions
• Preferences you express regarding marketing communications

3.6 Responsible Gaming Data

Where you make use of responsible gaming tools — such as deposit limits, loss limits, session time controls, cool-off periods, or self-exclusion — we record and retain these choices. This data is treated with heightened sensitivity and is used solely to enforce the protections you have requested and to fulfil our duty-of-care obligations.

4. How We Collect Personal Data

We collect personal data in the following ways:

• Directly from you — when you register an account, submit KYC documents, make a deposit or withdrawal, contact customer support, or opt in to promotional communications.
• Automatically — through cookies, server logs, and similar tracking technologies when you browse goldpandacasino.fr or use the PWA.
• From third parties — including identity verification providers, fraud-prevention services, payment processors, and our game providers, where permitted by applicable law.

5. Legal Basis for Processing

We process your personal data on one or more of the following legal bases, depending on the specific activity involved:

6. How We Use Your Personal Data

We use the personal data we collect for the following purposes:

• To register and maintain your Goldenpanda account, including authentication and account security;
• To verify your identity and age as required by our licence and to prevent access by minors;
• To process deposits, withdrawals, and all cashier transactions, including applying the applicable withdrawal limits (minimum €25, weekly cap €10,000, monthly cap €20,000) and processing VIP queue-priority for eligible members;
• To administer bonuses, promotions, free spins, and the VIP Club, including tracking wagering progress and level advancement;
• To detect and investigate fraud, money laundering, bonus abuse, multi-accounting, and other prohibited activities;
• To enforce our Terms and Conditions and Bonus Terms;
• To provide customer support and respond to your enquiries;
• To send you transactional messages such as deposit confirmations, withdrawal status updates, and security alerts;
• To send you marketing communications about promotions, new games, or VIP offers, where you have provided consent;
• To improve our games lobby, user interface, and overall service through analysis of usage data;
• To ensure the technical security and integrity of goldpandacasino.fr, including our SSL 256-bit encryption infrastructure;
• To fulfil any legal or regulatory obligations imposed by our Anjouan licence or other applicable law.

7. Cookies and Tracking Technologies

goldpandacasino.fr uses cookies and similar technologies to operate the site, remember your preferences, maintain your session, and analyse traffic patterns. The main categories of cookies we use are:

• Strictly necessary cookies: Essential for the site to function, including session management, login state, and security tokens. These cannot be disabled without breaking core functionality.
• Functional cookies: Remember your preferences, language settings, and other personalisation choices.
• Analytical/performance cookies: Collect aggregated data about how visitors use the site, helping us improve page performance and navigation.
• Marketing and attribution cookies: Track referral sources and support our ability to attribute marketing spend accurately. These are only placed where you have given your consent.

You may manage non-essential cookies through your browser settings or our cookie consent tool. Withdrawing consent for analytical or marketing cookies will not affect your ability to use the site. Please note that blocking strictly necessary cookies may impair your experience on goldpandacasino.fr.

8. Sharing Your Personal Data

We do not sell your personal data to third parties. We may share your data only in the following circumstances and only to the extent necessary for the stated purpose:

• Payment processors and banking partners: To process deposits and withdrawals via credit/debit cards, cryptocurrency networks, prepaid cards, and bank transfers.
• Identity verification and KYC providers: To carry out age, identity, and document verification checks required by our licence.
• Fraud prevention and anti-money laundering services: To screen transactions and account activity against risk indicators and sanctions lists.
• Game providers and software studios: Where technically necessary to deliver gameplay and resolve disputes, providers such as Evolution, Pragmatic Play, Hacksaw Gaming, and others listed in our lobby may receive limited data (e.g., player session identifiers and transaction references).
• Customer support platform providers: To facilitate ticket management and communication records.
• Analytics and marketing technology providers: Where you have consented to marketing cookies, aggregated or pseudonymised data may be shared with analytics partners.
• Regulatory and law enforcement authorities: Where we are required to do so by our Anjouan licence obligations, a court order, or other legal compulsion.
• Successors in business: In the event of a merger, acquisition, or sale of all or part of Igloo Ventures SRL's business, your data may be transferred to the acquiring entity, subject to equivalent privacy protections.

All third-party service providers who process personal data on our behalf are required to handle that data securely and in accordance with our instructions.

9. International Transfers

As Goldenpanda is operated by Igloo Ventures SRL under an Anjouan licence, your personal data may be processed in jurisdictions outside the country in which you reside. Where data is transferred internationally, we take steps to ensure that appropriate safeguards are in place, such as contractual protections with service providers, to maintain the protection of your data to a standard consistent with this Privacy Policy.

10. Data Retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected and to comply with our legal, regulatory, and contractual obligations. As a general guide:

• Account and identity data: Retained for the duration of your account and for a minimum of five years following account closure, as required by anti-money laundering obligations under our licence.
• Transaction and financial records: Retained for a minimum of five years from the date of the transaction.
• KYC documentation: Retained for a minimum of five years following account closure or the completion of the relevant verification.
• Support communications: Retained for as long as reasonably necessary to resolve disputes and provide a record of customer interactions, typically a minimum of two years.
• Responsible gaming records: Retained for the duration of any active restriction or self-exclusion and for a period thereafter sufficient to honour re-application cooling-off periods.
• Marketing consent records: Retained until you withdraw consent, plus a reasonable period thereafter as evidence of your former consent.

When data is no longer required, it is securely deleted or anonymised.

11. Security

Goldenpanda takes the security of your personal data seriously. We implement technical and organisational measures proportionate to the risk, including:

• SSL 256-bit encryption on all data transmitted between your device and goldpandacasino.fr;
• Encrypted storage of passwords and sensitive credentials;
• Access controls that restrict data access to authorised personnel only;
• Regular security monitoring and logging of system activity;
• Procedures for detecting, reporting, and responding to personal data breaches.

No method of transmission over the internet or electronic storage is entirely infallible. While we use commercially reasonable means to protect your data, we cannot guarantee absolute security. We encourage you to keep your login credentials confidential and to contact us immediately at [email protected] if you suspect any unauthorised access to your account.

12. Your Rights

Subject to applicable law, you have the following rights in respect of your personal data:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct inaccurate or incomplete personal data.
• Right to erasure: You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restrict processing: You may ask us to limit the way we use your data in certain circumstances.
• Right to data portability: Where processing is based on your consent or on a contract, you may request that we provide your data in a structured, commonly used, machine-readable format.
• Right to object: You may object to processing based on legitimate interests, including profiling for direct marketing purposes.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing. To opt out of marketing communications, use the unsubscribe link in any marketing email or contact [email protected].

To exercise any of these rights, please contact us at [email protected]. We will respond within a reasonable timeframe and in any event within the period required by applicable law. We may need to verify your identity before fulfilling your request.

13. Know Your Customer (KYC) and Age Verification

Goldenpanda is strictly an adults-only service. We are required by our Anjouan licence to verify that all players are of legal age and to confirm their identity before processing withdrawals. The KYC process may be triggered at registration, upon reaching certain deposit or withdrawal thresholds, or at any point during your account lifetime at our compliance team's discretion.

You will be asked to provide documentation such as a valid photo ID, proof of address, and proof of payment method. Until satisfactory KYC documentation has been received and approved, withdrawal requests may be held pending verification. We process KYC documentation securely and retain it in accordance with Section 10 of this Privacy Policy.

Any attempt to provide false or fraudulent identification documents will result in immediate account closure, forfeiture of balances, and may be reported to relevant authorities.

14. Responsible Gaming and Player Protection Data

Goldenpanda is committed to supporting responsible gaming. When you set a deposit limit, loss limit, session time reminder, cool-off period, or self-exclusion through your account, we record and enforce those settings. This data is treated as sensitive and is not used for marketing profiling.

If you apply for self-exclusion, your account will be suspended and your details will be flagged to ensure that no marketing communications are directed to you during the exclusion period. If you contact us at [email protected] to request support regarding problem gambling, we will handle your enquiry confidentially and refer you to appropriate external support organisations.

We may also use account activity data proactively to identify patterns of behaviour that may indicate harm, and where our duty of care requires, we may contact you or restrict your account.

15. Marketing Communications

With your consent, we may send you emails or other electronic communications about promotions available at goldpandacasino.fr, including welcome bonus updates, weekly cashback reminders, VIP Club news, new game launches, and free spin offers. We will only send marketing communications to you where you have opted in to receive them.

You may withdraw your consent at any time by clicking the unsubscribe link in any marketing email or by contacting us at [email protected]. Withdrawing marketing consent will not affect transactional communications related to your account or active bonus activity.

16. Children

goldpandacasino.fr is not directed at, and should not be used by, anyone under the age of 18 (or the applicable legal gambling age in their jurisdiction, if higher). We do not knowingly collect personal data from minors. If we become aware that personal data has been collected from a person under the minimum age, we will delete that data and close the associated account without delay. If you believe a minor has registered an account, please contact us immediately at [email protected].

17. Third-Party Links and Embedded Content

goldpandacasino.fr may contain links to third-party websites or embed content from third-party providers such as game studios. This Privacy Policy applies only to data processed by Goldenpanda. We are not responsible for the privacy practices of third-party websites or providers, and we encourage you to review their privacy policies before providing any personal data to them.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, service offerings, or legal obligations. When we make material changes, we will post the updated policy on goldpandacasino.fr with a revised "Last Updated" date, and where appropriate, we will notify you by email. Your continued use of goldpandacasino.fr following notification of changes constitutes your acknowledgement of the updated policy. We encourage you to review this page periodically.

19. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we process your personal data, please contact us:

• Email: [email protected]
• Operator: Igloo Ventures SRL
• Website: goldpandacasino.fr

We aim to respond to all privacy-related enquiries promptly. If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.